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Product Warranty
The warranty period is the period during which the customer, having discovered a defect in the goods, has the right to demand from the seller or the manufacturer to take measures to eliminate the defect. The seller must eliminate the defects, unless it is proved that they arose as a result of violations by the buyer of the rules of operation.
When does the warranty start?
- from the moment of transfer of the goods to the consumer, if there is no clarification in the contract;
- if it is not possible to determine the date of purchase, then the guarantee goes from the moment of manufacture;
- for seasonal goods, the guarantee goes from the moment the season begins;
- when ordering goods from the online store, the guarantee starts from the day of delivery.
Warranty service includes:
- elimination of product defects in certified service centers;
- exchange for a similar product without additional payment;
- exchange for a similar product with a surcharge;
- return of goods and transfer of funds to the account of the buyer.
Rules for the exchange and return of goods:
Exchange and return of products of good quality
The seller guarantees that the buyer within 7 days from the date of purchase of the goods may refuse the goods of good quality if:
- the product has not been used and has a presentation, is in the package with all the labels, and there are documents for the purchase of the product;
- the goods are not included in the list of products of good quality, not subject to return and exchange.
The buyer has the right to exchange goods of good quality for another trade offer of this product or another product identical in value or for another product with an additional payment or refund of the difference in price.
Exchange and return of products of inadequate quality
If the buyer finds defects in the goods after its purchase, he may demand a replacement from the seller. The replacement must be made within 7 days from the date of the request. In the event that an examination is appointed for the compliance of the goods with the specified standards, the exchange must be made within 20 days.
Technically complex goods of inadequate quality are replaced by goods of the same brand or a similar product of a different brand with a recalculation of the cost. The return is made by canceling the contract of sale and returning the amount in the amount of the cost of the goods.
Refund
The refund period depends on the type of payment that the buyer initially chose.
In case of cash payment, a refund is made at the checkout no later than 10 days after the buyer submits a request for a refund.
The value of the goods is credited to the customer's card, if a cashless payment was used, occurs immediately after receiving a request from the buyer.
When using electronic payment systems, the refund is made to the electronic account within 10 calendar days.